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Frequently Asked Questions

Higher plan levels also have access to all the templates and benefits included in the lower plans. You can upgrade at anytime from within your account dashboard. 

HOW DO I CANCEL MY SUBSCRIPTION?

 You can cancel your subscription at any time by clicking on the “Request Cancellation” button under the Management Actions Account tab. When you cancel your subscription, you will retain full access to your account benefits and its full features until the end of your paid term.

HOW DO I DOWNLOAD TEMPLATES?

You can download video templates by visiting the ” Browse Template” page on the website and clicking on the Download icon displayed when you hover over any template thumbnail image. If you have a membership plan and are already logged in, then clicking the download button will start downloading that template.

When do i get billed?

Subscriptions automatically renew based on the term you selected when you created your account, either monthly or annually, until cancelled. Though most accounts are prorated and will typically auto charge on the 1st of the month.

Can I add my videos to social media and video sharing sites?

We are all about sharing! When you customize your video, You can send it to your preferred social media and sharing sites such as YouTube and Facebook. All as long as you customize it and not share it as-is or sell it as part of a library or as stock video.

Can I buy a single template instead of joining the membership?

Our templates are only available as part of the membership. However, I think you will find that our low price is an incredible deal, even if you only intend to use a single template from our collection. The price is still significantly less than the price you would pay for a single template at many other template providers, and here you get access to a lot more!

Can I use the templates for multiple projects and clients?

Yes, you are free to use our templates on as many clients and projects as you like. We do not place any restrictions on how many times you can download or use our templates, nor do we limit the number of computers that you can download our templates to..

What if I change my mind and want a refund?

We offer no-questions-asked refunds to all customers within 7 days of your purchase. If you are not satisfied with our service, then send us a support request and we will refund your purchase. Though we offer previews of all templates on our website, so refunds are rarely needed.

can i add additional users to my account?

You can always add additional users to your account, from within your account dashboard. Additional users packs are billed seperatly and are $2/user/month. A user can be staff members, virtual assistants or anyone whom you may want to access the service under your account.  You set up additional users as sub-accounts with thier own login details and permission access levels.

CAN I STILL USE THE TEMPLATES ONCE MY SUBSCRIPTION HAS ENDED?

Any video you produce from our templates during your active subscription are yours to use forever. But, you won’t be able to use our templates to create new videos anymore. The templates themselves remain ours, but the videos you produced are yours to distribute

Can I use my videos created with your temlates for commercial purposes, including the music?

Absolutely! Your videos are yours to use. Just remember that copyright and trademark laws must still be followed. All video, audio and images, provided in our templates are licensed for the use of our subscribers.